DELIVERY

For both the Netherlands and Belgium, orders placed before 20:00 will be delivered tomorrow.

For Germany, orders placed before 20:00 are delivered within 2 days. All other countries in Europe 3-5 days delivery time.

During busier periods, your package can sometimes be delayed by the carriers. In this case, we use a delivery time of 1 to 5 days for each product.

Unexpected weather conditions can also sometimes cause difficulties for the couriers, as a result of which they are unable to deliver your package within the proposed time.

Delivery adress

You can have your order delivered at home or at a collection point. Unfortunately, you cannot change the delivery address if the order has already been placed.

Can I change my order once confirmed

It is not possible to change the complete or a part of the order (size or color of a product, add or cancel a product) after it has been confirmed.

What happens after I placed my order

When we have received your order and payment, we will pack it with the utmost care, including something delicious as a gift. You will receive an order confirmation by email. When your package leaves our warehouse and is handed over to our courier, you will receive an email with a track and trace code with which you can follow your new items during the shipping process..

Wrong delivery adress

If you have made a mistake in your delivery address, that can happen. Send us an email on the very same day until 19:00 via webshop@lechaletkids.com quoting “wrong delivery address” in the subject bar and our warehouse will let you know as soon as possible whether we can still make the change.

How do I know if my order processing

After placing your order, you will receive a confirmation email (usually within 15 minutes).

How will my order be delivered

Your order will be delivered by Post NL or DHL to the address you provided during checkout.

Forgot your discount code

Unfortunately it is not possible to apply the discount code after you have placed your order. But of course you can use your discount code with your next order!

Delivery outside europe

On request we can also deliver outside Europe, send an email to webshop@lechaletkids.com with your desired items and delivery address. We will then inform you about the delivery costs and payment instructions.

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