Returns & Complaints

Return questions

After you have placed your order, we will quickly start packing and sending your package. Have you already received a shipping confirmation? Then it is unfortunately no longer possible to cancel your order. As soon as you have received your order you can register it as a return.

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Return costs are € 5 for Belgium and the Netherlands, for all other countries you can see the shipping costs in the return portal. Shipping via our return portal is always cheaper than via a physical postal point. Choose the desired courier yourself in our return portal.

Our return system is fully automated. No return form is needed in the package and you can print your return label online. Simply register a return in our return portal below.

You have 14 days to return the product without stating reasons, starting on the day of receipt of the product.

Returns are only accepted within the return period of 14 days.

The product must at all times be provided with the original attached labels and the packaging material

Returns must meet the following requirements:

– The product has not been worn and/or washed

-There are no food stains, makeup stains, body odors, perfume and/or cigarette scents on the product

-No attempt has been made to repair a defect

-The original label(s) are still attached to the product

-The shipping risk of the return is for the buyer

-Insufficient or unstamped returns will not be accepted by us

-Product and/or delivery errors must be reported to us with description within 14 days after delivery via webshop@lechaletkids.com

-If our return conditions are not met, we reserve the right to return the shipment and charge you the shipping costs.

We continuously monitor our online range with the greatest possible care. Unfortunately, in exceptional cases it can happen that during the processing of the order it appears that an item is no longer in stock. If an item is unexpectedly not available, we will inform you within 2 working days. Refunds will be processed as soon as possible and refunded within 3-5 business days after you receive an email from us. However, refunds can take up to 14 days.

Refunds to the buyer will be processed as soon as possible and will normally be refunded within 3-5 business days, however refunds may take up to 14 days after receipt. Refunds will be made to the previously provided account number and payment method.

Did something not go as expected? Did your order not arrive? Whatever complaint you have, report it to us. You can contact our customer service by sending an email to info@lechaletkids.com. Send us your order number and, if possible, a photo of the complaint, and we will assess your complaint and try to resolve it to everyone’s satisfaction. We will answer your email within 48 hours of receipt. If more time is needed, we will let you know.

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